Amazon is among the biggest and most powerful companies globally. Over the previous decade, Amazon’s scope and customer base have exponentially increased, with same-day deliveries separating it from its major competitors. However, occasionally customers’ packages do not arrive on time or at all, leaving many to wonder how to best approach their noticeable issue.
So, what time do Amazon packages arrive?
Amazon packages should arrive at your doorstep between 6:00 am and 10:00 pm local time. If the packages are free, the delivery time will usually be between 5 and 8 working days. Amazon Prime customers can expect their packages to arrive within four to five business days.
Despite Amazon being renowned as the biggest and best online delivery service globally, the company still faces enormous daily challenges that can hinder deliveries and delivery times. Suppose your package has not arrived by the stated time; you have various options at your disposal to timely solve the issue, which will be thoroughly detailed throughout this article.
Amazon Delivery Hours
Usually, in your local time zone, Amazon will deliver your parcel to your doorstep between 6:00 am and 10:00 pm.
Amazon is globally revered for its reliable delivery times and procedures. It is enormously rare that a person’s package does not arrive on their doorstep before the prescribed delivery hours have lapsed.
The company’s policy clearly states that the delivery driver will do everything in their power to avoid disturbing their customer. This means that between 8:00 am and 8:00 pm, delivery drivers can ring the customer’s doorbell, knock on their door, or directly contact them. If the delivery occurs outside those hours, the driver will place the parcel on the doorstep without disturbing the customer.
However, if the parcel arrives outside of the normal delivery hours, 8:00 am to 8:00 pm, and requires the customer’s signature, the delivery driver must, unfortunately, disturb them to gain their attention. While the system may be inconvenient to certain customers, Amazon does everything possible to avoid such situations.
If a customer’s parcel requires a signature, the company will first call the cell phone number provided to schedule a suitable delivery time. Once completed, they will attempt to deliver the package between 8:00 am and 8:00 pm, with deliveries occurring outside this time frame being rare.
What Time Does Amazon Start Delivering?
Amazon, as a company, is known for having enormously stringent worker policies. As such, deliveries are scheduled to start at 6:00 am throughout the United States.
However, while Amazon starts delivering packages at 6:00 am, customers can rest assured that their delivery drivers will not disturb them at that early hour and will never deliver a package a single minute before the stated time.
While the earliest Amazon deliveries occur at 6:00 am, depending on delivery intensity and requirements, the standard delivery time is 8:00 am in all 50 American states. The main reason Amazon aims to deliver packages at 8:00 am instead of 6:00 am is their customers’ convenience and sleeping habits.
Few people are awake, expecting their Amazon parcel at 6:00 am, meaning that the 8:00 am delivery time has proven far more reasonable and likable for the company’s enormous customer base. Furthermore, if an Amazon delivery driver arrives at a customer’s house with their parcel before 6:00 am, they are forbidden from disturbing the customer through any of the usual means.
In rare cases, packages can arrive as early as 4:00 am. However, these packages are usually overnight parcels and will be left on the front porch by the delivery driver to avoid disturbing the customer.
How Late Does Amazon Deliver?
As is known, Amazon’s standard delivery hours are between 8:00 am and 8:00 pm, with the company aiming to never deliver a customer’s parcel outside of those hours.
However, there are certain exceptions to the company’s policy. Some customers are Amazon Prime members and can request the same-day delivery service. In such cases, Amazon will aim to deliver their parcel to their doorstep within working hours, although it is occasionally impossible due to certain unforeseen variables.
If the package has not arrived on your doorstep by 8:00 pm and you are an Amazon Prime subscriber requesting same-day delivery, the package may arrive as late as 10:00 pm. While rare, Amazon parcels occasionally arrive near 10:00 pm, although the company will never deliver after that time.
Reasons Why Your Amazon Package Might Be Late
While it is rare that Amazon parcels ever arrive late, there are several reasons why the parcel did not arrive on your doorstep at the stated time.
➜ Wrong Delivery Address
Amazon states several reasons a package did not arrive at the agreed-upon delivery time. Your Amazon package might be late because you provided an incorrect delivery address. While this may be rare, addresses can occasionally confuse delivery drivers, especially if you live in flats or a detached home.
➜ Misssing Data
The second reason your Amazon package might be late is if your order is missing a building, apartment, unit number, or floor. These errors make it far more challenging for delivery drivers to locate your exact address and can result in them searching for an extended period.
➜ Weather
The third fundamental reason your Amazon parcel might be late is any severe weather conditions. Severe weather conditions delay all delivery services and could back up millions of Amazon orders as their airplanes can’t fly and their delivery drivers can’t drive, resulting in a logistical nightmare for the company.
What Can I Do If My Amazon Package Delays?
While it may be a rare occurrence, occasionally, your Amazon parcel might not be delivered on time due to various delays within their supply chain and logistical operations.
If your Amazon package is delayed, the company recommends that you log in to the mobile application and track your specific package. On the tracking page of the mobile application, you should be able to locate your package and officially confirm the exact delivery date or time. To find your parcel’s tracking information, you must log into the ‘Your Orders’ page on the mobile application.
Furthermore, if your package is delayed, you can log into the ‘Your Orders’ page on the mobile application and confirm the shipping address. Often orders are delayed due to incorrect shipping addresses, which should be kept accurate at all times to avoid any future inconveniences.
Occasionally, customers fail to pay their account in full, or their Amazon Prime account may be in arrears. If this applies to you, pay the money owed, and the package should arrive at your doorstep over the next few days. If you have completed the entire late delivery checklist and your order still hasn’t arrived, you should wait an additional 48 hours before contacting the company directly.
How To Track Your Packages On Amazon
Amazon is globally famed for its efficient customer service, pioneering technology, and instant deliveries, making it a straightforward process for customers to track their packages.
In Amazon’s enormously advanced and capable mobile application, customers can locate and track their delivery in minute detail. Some customers place orders that require multiple different items to be located and transported, which will require them to track each parcel separately.
Tracking an Amazon parcel is a simple process for modern consumers. All a consumer must do to track their package is log onto the Amazon mobile application and locate the ‘Your Orders’ page. Once the page has been identified, consumers can click on the specific order they want to track.
After clicking on the specific package for delivery, they can select the ‘Track Package’ option to see exactly where their order is within the supply chain and how long it is estimated to take before arriving on their doorstep.
The final step in the process is selecting the ‘See All Updates’ option on the tracking page, enabling customers to view instant and accurate delivery updates. Occasionally, when consumers choose alternative shipping methods or the package is purchased from a third party, the tracking information is not available immediately, only reflecting after a few hours.
What To Do If Amazon Says Your Package Is Delivered, But It Hasn’t Arrived Yet
Despite being the industry and world leader in logistics and online shopping, Amazon’s packages occasionally fail to arrive even though the application says otherwise.
It is an enormously rare occurrence that Amazon claims your package has arrived when it hasn’t. The first step in such occurrences is officially verifying the specific shipping address on the ‘Your Orders’ landing page. If the address is correct, you should contact Amazon, as the package could have been stolen or incorrectly delivered to another address.
Within Amazon’s mobile application, there is a notification bar that should have a delivery attempt or delivery notice notification. If there is no notification for a delivery attempt or notice, you should contact Amazon directly, as there could be a fault within their supply chain system.
Before contacting the company, you should thoroughly scan the area outside your door or apartment, as the delivery driver could have placed it in the incorrect location, despite the correct delivery address. In addition, one of your neighbors or housemates could have signed for the package and taken it inside without your knowledge.
Occasionally, Amazon ships parcel through the mail, requiring several third-party carriers’ assistance. The package could be in your mailbox or its surrounds, which should be inspected before directly contacting the company. In rare cases, the package will arrive within 48 hours of the delivery notice, even if it has not yet been delivered. After 48 hours have lapsed, contact Amazon.
How To Contact Amazon And Report A Problem
Contacting a company as enormous and powerful as Amazon can be intimidating, as many consumers may assume that their issue is largely irrelevant in the bigger scheme of things.
However, Amazon is globally revered for its customer service and assistance when a customer is facing a problem they can’t solve. There are many problems a consumer may face during Amazon’s ordering and delivery processes, such as packages that don’t arrive on time, packages that didn’t arrive at all, incorrect shipping addresses, incorrect payment details, or general account issues.
The first and recommended way to contact Amazon is through their mobile application. Users can click on the customer service page on the mobile application, which has many frequently asked questions. Most customer service issues are not new and have been answered on the frequently asked questions page, which should instantly resolve most issues.
However, if you can resolve your issue on Amazon’s customer service page, you can open a live chat with a helpful customer service consultant. Furthermore, customers can contact the company on their helpline number, 1-888-280-4331.
If all else fails, you can email Amazon at cs-reply@amazon.com, although this option should be your last resort as response times can significantly vary.
Frequently Asked Questions
Does Amazon Deliver On Sundays?
Amazon does deliver on Sundays, although certain restrictions will apply. Amazon Prime members accustomed to same-day deliveries will not be able to receive their parcel on Sundays, as it is outside general working hours. However, the two-day shipping option does apply to Sundays if the company cannot deliver it on a usual weekday.
Does Amazon Deliver On Saturdays?
Amazon does deliver on Saturdays in some states and areas, although the company’s operating hours are severely limited, meaning normal delivery hours do not apply. Amazon will deliver on Saturdays between 6:00 am and 8:00 pm to various regions across the United States, while the package will never arrive after the 10:00 pm cut-off time.
Conclusion
Amazon is the world leader in logistical management, supply chain management, customer service, and online shopping. While there are several issues customers may face during the purchase and delivery processes, there is a high probability that Amazon will deliver your parcel to your address at the state’s time, which is usually between 6:00 am and 8:00 pm throughout America.