Amazon has some of the best delivery options available compared to other online stores. Amazon offers free shipping, prime shipping, and extended free shipping. But what happens when Amazon ships your package to the wrong address? What can you do, and can you get a refund?
Contact the Amazon customer service center if your Amazon package gets delivered to the wrong address. The customer will receive a refund if the courier delivers the parcel to the wrong address. However, if the customer puts in the incorrect address, they may not be eligible to receive a refund.
Amazon uses third-party delivery services to deliver some of its packages. Generally, these delivery services are not liable for dropping off a parcel at the incorrect address. In this instance, the customer will get a refund. However, if a customer has not checked their delivery address and makes a mistake when filling out the delivery information, Amazon may hesitate to issue a refund.
What To Do When Amazon Delivered To The Wrong Address?
If you have yet to receive your Amazon package and think it was delivered to the incorrect address, the best option would be to contact the Amazon Customer Service Center. Once you reach an Amazon representative, the representative may issue a refund or resolve the issue.
Before you contact the Amazon customer service center, you should check the following:
Walk around your house to make sure the package was not delivered
Ask your neighbors if they have seen a package getting delivered or if they have your package
Check your surveillance cameras to see if your Amazon package is stolen
Why Did Amazon Send My Package To The Wrong Address?
Occasionally, Amazon can deliver your package to the wrong address. These are the likely reasons why this happens:
- The customer did not enter the correct address during checkout
- The spelling of the address is incorrect
- Parts of the full physical address are missing, and the delivery company could not determine your correct address.
- The delivery company made a mistake and accidentally delivered your package to the incorrect address.
- The customer has moved to a new address and needs to update their Amazon account’s address details.
Will Amazon Refund Packages Sent To The Wrong Address?
Amazon may, in some instances, issue a refund if the package arrives at the incorrect address. However, most packages with incorrect or missing address information are returned to Amazon and considered undeliverable.
According to Amazon, they will issue a refund if a package is undeliverable. The following reasons contribute to a parcel being classified as undeliverable:
- The address is missing information, is incorrect, or isn’t updated
- Amazon’s system does not recognize the way the address was entered
- Restricted address
- The delivery company could not find the address
- No one to sign for the package, or the recipient would not accept the delivery
- The address label was difficult to read
- The package was damaged on the way to being delivered
How To Get A Refund For Amazon Package Delivered To The Wrong Address?
To request a refund for Amazon packages that were delivered to the wrong address, follow these steps:
- Sign in to your Amazon account. Go to the Amazon website and sign into your account.
- Click on “orders”. Once you’ve signed into your Amazon account, click on “orders.”
- Select the order that was delivered to wrong address. Then, under your list of orders, select the order that was delivered to the incorrect address.
- Select “problem with an order.” Once you click on a problem with the order, you can select “request a refund” and choose a reason for the refund. Once this has been completed, submit your request for a refund.
Amazon will usually send you an email confirming your request for a refund. However, once Amazon issues your refund, it can take anywhere from 3-30 days to receive it, depending on your payment method.
How To Avoid Wrong Address Situations For Amazon Deliveries?
To ensure delivery of your Amazon package to the correct address, it’s best to check that you’ve entered the valid address, keep tracking your parcel, and inform your neighbors about deliveries.
Check That You’ve Entered The Correct Address
Make sure you enter the correct address during checkout on your Amazon profile. You should always enter your full address and never leave out any vital address information. If you move, ensure your default address is updated before placing your order. Include more than one phone number in your address in case you are uncontactable.
Keep Track Of Your Amazon Parcel
Amazon offers parcel tracking, so you know when your parcel will be delivered. If you keep an eye on your package and when it will be delivered, you can quickly contact Amazon if the package is not delivered.
Inform Your Neighbors About Delivery
If you are expecting a delivery but aren’t home, ask your neighbors to look out for a delivery vehicle and let you know when it arrives. Your neighbors can also help you find a package if the delivery driver has placed the parcel at the wrong house.
➜ Does Amazon deliver to PΟ boxes?
FAQs About Amazon Packages Sent To The Wrong Address
What if you receive an Amazon package that isn’t yours? Can you keep it? And how would you return a package to Amazon if you didn’t order it? We’ve covered these frequently asked questions in the sections below.
Can I Keep Amazon Packages Sent To My Address By Mistake?
Theoretically, you could keep a package sent to your address by mistake, but this wouldn’t be morally correct. If a delivery driver accidentally dropped a parcel off at your address, they may be back to collect it. If you do receive a package that isn’t yours, it’s best to call Amazon and notify them of the package being delivered to the incorrect address.
How Do I Return A Package To Amazon I Didn’t Order?
If you didn’t order a package from Amazon, it’s best to check if it hasn’t been delivered as a gift. There is usually a label on the Amazon box with the address and delivery information. If your name is on it, it is a gift.
If the label contains someone else’s information, the package has likely been mistakenly delivered to your address.
Conclusion
Amazon packages are rarely delivered to the wrong address and are often determined to be undeliverable if Amazon can’t find the address. But, if your parcel gets delivered to the incorrect address, you can request a refund from Amazon, and you may receive one, depending on why the package got delivered to the wrong address.