Amazon Says Delivered But No Package (What To Do) 

You’ve been anxiously waiting for a package from Amazon; it may be a new kitchen appliance or that last-minute gift you’ve ordered for a loved one. You watch your package through tracking notifications and finally see your package has been delivered. But there are no signs of your package anywhere, so what do you do?

Sometimes, Amazon may say your package has been delivered, but something goes wrong, and there is no package delivered. This can happen because the tracking information was updated incorrectly by Amazon, the carrier couldn’t find the address, or the parcel still needs to be delivered.

Amazon is known for its superior delivery times, but getting all packages delivered without a few hiccups is impossible. Most delivery complaints are related to Amazon Prime deliveries being late. Still, from time to time, you may find that your account on amazon says delivered but no package has arrived at your house. Luckily there are a few reasons why this happens and an easy way to resolve this issue or get a refund.

Why Does My Amazon Package Say Delivered When It’s Not?

Most packages get delivered according to the time stated in the tracking notifications on Amazon app or page. But, sometimes, you may find that your Amazon package shows as delivered, but it wasn’t. An Amazon package is not delivered for many reasons, and this can be frustrating and leave you frantically searching the web for answers on Amazon delivery problems.

According to Amazon, here are the possible reasons why Amazon says delivered, but your Amazon package never arrived:

• Your package was delivered, but you can’t find it. Sometimes carriers may leave your package close to your house but not directly in front of your door. So it’s best to look around your house to see if you can locate your shipment.
• Double-check the shipping address on your Amazon account. Is your default address up to date in your Amazon account? If you still need to update your address in your Amazon account and have relocated to a new address, this may be the reason why your package says delivered, and it’s been delivered to the incorrect address.
• Someone else accepted the delivery. Check with your neighbors or family if they didn’t get your package on your behalf.
• The carrier will be delivering your package later than expected. Some couriers can deliver packages until 10 pm. If your parcel has yet to arrive but says delivered, your shipment may be on its way.
• The tracking information was updated incorrectly by Amazon. In rare cases, the tracking information may update before the package is delivered. Therefore, Amazon advises you to wait 48 hours before contacting customer service to report a missing package.
• Your package may be in your mailbox. Some carriers may deliver to a mailbox instead of at your door. Check your mailbox to see if your package isn’t there.

If your package says delivered but there is no package, the above reasons are the likely cause. In other instances, the carrier may have been unable to locate the address, or your Amazon delivery may have been stolen. If either of these reasons is the cause for the missing package, you will need to contact the Amazon customer care center for a resolution.

What To Do If Amazon Says Package Delivered But No Package?

If your Amazon items say delivered but were not received, you can take the following steps:

1. Look for a notice of attempted delivery. If the carrier did not deliver your package, there might be a letter of notice in your mailbox. Check your mailbox for a letter of notice.
2. Look around for your package. Check if your package was delivered and placed somewhere around your house.
3. Check if someone accepted the package for you. Your neighbor may have received the package for you and kept it safe.
4. Wait 48 hours. If your package says delivered but has yet to be delivered, it’s best to wait 48 hours to ensure it doesn’t arrive and then contact the Amazon customer care center.
5. Check the shipping address. Ensure your shipping address is correct so your shipment gets delivered to the valid address.
6. Double-check your tracking information. Sometimes you may miss information in the tracking notifications. Double check your tracking information; your package may say “pending delivery,” “out for delivery,” or “attempted delivery” instead of delivered.
7. Contact the carrier. If you have the package tracking number, you can contact the courier here to check if your package was delivered.

Missing Packages Shipped With Amazon Prime

If you’re an Amazon Prime member, you may have experienced late deliveries or general delivery issues so why does this happen? Amazon uses third-party carriers that deliver packages for them. Sometimes, these carrier companies scan a package as delivered when it has yet to reach your doorstep.

Another reason packages may say delivered is because they get delivered to the wrong address. In these instances, you can contact Amazon customer services to see if they can retrieve your package. 

Another reason Amazon says delivered, but the package is not delivered is your Amazon package may be lost, or you could be another customer that has experienced a stolen Amazon package.

Depending on why the package was not delivered, Amazon may issue a stolen Amazon package refund, replace the product with a new product, or request that the carrier send images of the delivered package.

What Is Amazon’s A-Z Guarantee Protection?

If you regularly shop on Amazon, you may or may have yet to hear about their A-Z guarantee. Amazon’s A-Z guarantee protects customers when they purchase from third-party sellers. This guarantee ensures items purchased by third-party sellers are delivered on time and are in good condition.

If you aren’t happy with your purchase and cannot resolve this with the third-party seller, you can lodge a claim with Amazon. Once your claim is received, Amazon will evaluate your claim and determine if you are eligible for a refund.

To be eligible for Amazon’s A-Z guarantee, you need to contact the seller directly and give them 48 hours to offer you a resolution. After that, you may contact Amazon to enquire about a refund if the following criteria are met:

• The shipment has yet to arrive, but the tracking information says it’s been delivered.
• You requested a replacement product but haven’t received one
• The item was damaged, defective, or not the exact item you ordered
• Three days have passed since your expected delivery date, but you still haven’t received your package
• You are within 90 days of your estimated delivery date
• The quality was unsatisfactory
• You wanted to return the item, but there was a problem getting hold of the seller.
• You get billed for additional costs that the seller was supposed to cover.

For the complete guide on Amazon’s A-Z guarantee and to see if you can get a refund, visit Amazon’s A-Z guarantee page.

How Do You Contact Amazon About A Missing Package?

If Amazon says your package was delivered, but it wasn’t, your next step is to contact Amazon about your lost parcel.

How to tell Amazon that a package was not delivered:

To contact Amazon about your missing package, call them at (888) 280 4331. You can also log into your Amazon account and contact amazon by following the prompts and logging an issue under the delivery, order, or return section on Amazon’s website. 

Will Amazon Refund A Missing Package?

Does Amazon refund a lost parcel? Amazon may occasionally refund a missing package; it depends on why it was not delivered or is missing.

If your package is missing and you purchased it from a third-party seller, you will need to use Amazon’s A-Z guarantee as a guide to help you make a claim. Once you have made a claim, you may be able to get a refund, but Amazon will need to review your claim first.

If you haven’t purchased items from a third-party seller on Amazon, you can be issued a refund depending on the reason for your missing package. Customers may get a refund for undeliverable packages, but they can also be replaced with the same item and re-delivered. 

The best way to determine if you can get a refund is to contact Amazon customer care.

FAQs About Amazon Packages That Say Delivered But No Package

Now that we’ve covered how you can find your missing Amazon package and what to do if you’re parcel is missing, you may have a few more questions, like what to do if your Amazon delivery gets stolen or if Amazon investigates missing packages. 

We’ve covered the answer to these questions in the section below:

Having An Amazon Package Stolen? How To Prevent A Repeat

Does Amazon replace stolen packages? Unfortunately, Amazon packages are susceptible to theft. If you suspect your Amazon package is stolen, you can contact the seller or Amazon to request a refund. It’s not very likely that Amazon will issue a refund, but you can always take preventative measures to ensure your packages are safe.

Here are a couple of ways to prevent your Amazon packages from being stolen:

• If you’re an Amazon Prime member, your parcels can get delivered to an Amazon locker instead of your address
• Install a home security system with cameras to monitor deliveries
• Ask a neighbor to accept deliveries for you
• Use Amazon’s Key In garage delivery to have your package delivered to your garage

Conclusion

If your Amazon parcel tracking says your package is delivered, but there’s no package, the most likely cause is that it still needs to be delivered. Or it has been delivered to your mailbox or placed in another location near your house. The best thing you can do if your package is missing is to wait 48 hours and then contact Amazon’s customer care center to help find your missing parcel.